Service and transparency
We are recognized as operators of "habitatges d'us turístic". We are members of Apartur, of Colegio Oficial de Agentes de la Propiedad Inmobiliaria and also of Administradores de Fincas de Madrid.
All legal documents (reservation, lease contract, etc.) were drew up by the best known lawyers' office in Madrid, in order to provide the best contractual security.
All commercial and legal documents are available in 9 languages.*
* They are not certified translations, the valid version with legal effects will be the Spanish version.
HELP IN THE FORMALITIES
If the apartment does not have an internet connection, we will help you with the formalities (without additional cost from ShMadrid) to instal it directly in your apartment.
During your stay
You will have at your disposal a ShMadrid Key Account Manager who will be your contact during the duration of your lease contract. You can contact them directly by e-mail or by phone, they will help you with any subject regarding the rent or questions about the city.
QUALITY CONTROL AND SATISFACTION
Maximum 48 hour after your arrival, your Key Account Manager will visit you personally to guarantee the proper functioning of the facilities, sign the lease contract, make the inventory and take note of the energy dispenser meter (which will start once you have arrived).
We manage any incident and/or technical problem which could occur in your apartment during your stay. You will just have to contact your ShMadrid Key Account Manager.
We provide the emergency phone contact available 24/7 every day of the year for any emergency.
A big human team at your disposal
The members of ShMadrid were chosen for their human quality, their service vocation, and their knowledge of several languages, in addition to their knowledge of every apartment and/or district, which will help offering you the best option according to your requirements.
WIDE SCHEDULE OF ATTENTION
We are at your disposal physically from Monday to Friday from 10 am to 7 pm continuously and on Saturdays from 10 am to 1:30 pm. In case of emergency, we are at your complete disposal by phone every day of the year, including holidays.
We know that renting an apartment is an important decision to enjoy your stay in Madrid, we give you the possibility to visit any apartment* before formalizing your reservation.
* If the apartment is available for a visit, if not, you will be able to access under certain conditions.
We have a highly qualified, serious and punctual team, ready to solve any technical problem that could occur during your stay, in an optimal and effective way.
Safety and guarantee
We manage and check your bail, we act as an intermediary with the owner of the apartment. We guarantee* the recovery of your bail with clarity and transparency within 30 days on the bank account of your choice or via Paypal.
* As long as the apartment is returned in good condition
EASE OF PAYMENT
You have at your disposal all the means of payment that the current technology offers: bank transfer, VISA, AMEX, Paypal. The rents can be debited on any European account following the SEPA system.
Possibility to extend* your stay until 11 months maximum, you have the priority over any rent request of your apartment.
* As long as you inform us 2 months in advance, and if the owner of the apartment agrees.
Modern apartments, central and perfectly equipped
QUALITY AND DIVERSITY
We offer more than 1.300 apartments in Madrid, all are ideally located so that you can find your apartment between 395€ and 3.000€/month. All were visited and selected by a member of the ShMadrid team to make sure that they offer the best comfort.
READY TO MOVE IN
All published apartments are totally equipped and furnished with basics: washing machine, linen, kitchen utensils, cleaning kit, etc.
Before your entrance in the apartment, one of our quality service person will make sure that nothing is missing and that the apartment is in perfect sanitary conditions. A list of 50 crucial points will be examined to assure your well-being.
We promise to repair or replace any defective equipment during your stay, free of charge* in 48 hours, provided that the item is available.
* Provided that this is not due to a bad use of the tenant.
Web page optimized and designed to facilitate your researches
Available in 9 languages, all the contents are translated by natives.
We provide you tools to facilitate your search: variety of filters, alert system, favorites, personal account, fast identification of the apartments characteristics by icons, contact form according to your requirements.
Our web page is updated in real time. All published advertisements give a description of the apartment, photographic reports and/or professional videos and a presentation of the environment, the localization of the apartment on Google Maps and Street view. We also provide you a system of geo-localization, it will help you knowing the distance from a point to another.
EASE TO CONTACT
We are at your disposal, you can contact us by e-mail, by completing the contact form on the website, by phone, through social media or directly in one of our agencies open from Monday to Friday from 10 am to 7 pm and on Saturdays from 10 am to 1:30 pm.
Reputation and communities
You will be able to check the quality of our service on our social media by reading the comments of ShMadrid's customers (tenants and owners).
Every day more than 50 persons (bloggers, freelances, etc.) are working to find the latest trends of Madrid, as well as many practical tips to prepare your arrival.